We believe it is our responsibility to provide efficient, caring customer service. We usually process orders within 48 hours excluding weekends and holidays.
Most of the items we carry are in stock and will be shipped on the same day you place your order excluding weekends and holidays.
The standard shipping method is Australia POST (Australia Warehouse) and HK Post (HK Warehouse). Your order will be delivered to the shipping address within 1 to 5 business days (5 - 15 business days from HK warehouse) after being shipped out . If you need other more fast delivery modes, such as Express Australia POST, Please email us The shipping fee will be added based on weight and size of the goods.
Our postage rates include the expenses of shipping, handling fees and high-quality packaging, which are charged based on weight and size of the goods, delivery destination and its retail value.
Shipping To AnyWhere of Australia
|Item Location||Delivery Charge||Delivery Time|
|Australia Warehouse||AU $6.95/order||3 - 5 Business Days|
|Hong Kong Warehouse||AU $6.95/order||8 - 15 Business Days|
Note: Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.
Normally, the Australia POST takes 1 to 5 business days to deliver parcel to our customers, depending on the destination. In case that you do not receive your parcel within the aforesaid time span, the parcel might have lost. Then you should inform us as soon as possible so that we could lodge a complaint of lost parcel to the Australia Post. We will re-send your order after Australia Post has completed the investigation of the lost parcel, which would take about 3 to 4 weeks from the day of complaint.
Can I come to your locations to pick up an item?
Unfortunately, we are not currently configured for individuals to come to our locations to pick up their orders. We are merely an office for processing the paperwork for these transactions.
What will I be charged for shipping?
Shipping and handling charges vary greatly depending upon the value of the materials and craftsmanship of the piece and its final shipment destination. The shipping and handling rates are clearly posted in each item's description and are non-negotiable. Please consider this when placing your order.
Who will deliver my orders?
Items will be shipped by Australia POST. We may use other carriers as necessary.
How long will it take for my item to reach me?
Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 1-5 business days for delivery.
How do I track my shipment?
We ship your purchase before the end of the next business day after you have checked-out. We would send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.
What should I do if my shipment never arrives?
Please allow up to 15 business days for your item to be delivered. If it still does not arrive, please reach us by clicking the 'Contact Us' button on the website. We will get back to you shortly.
How do I ship items to a different address?
During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.
Any Question Please Contact Us:
The address of our company:
Po Box 156 Regents Park Nsw 2143 Australia